When you select the provider that best meets your organization’s human resources software needs, there are questions you should ask in order to receive the most from your HRIS software. These are the top five questions we recommend you ask your HRIS software provider – before you sign on the dotted line.
- What Are The Specifics Of The Implementation Process?
The process of implementing new human resource software can be one of the key factors in determining how successful the new software will be for your organization. Any new HRIS that will impact the daily work of your personnel must be implemented smoothly to ensure the transition is as seamless as possible. Key things to discuss about the implementation process from your new HRIS software provider include:
- What is the Implementation Plan? This includes setting a ‘Go Live’ date and determining whether the software will be rolled out gradually or as a whole.
- What kind of implementation support is provided? Is there a specific contact who will be your guide to the implementation, or do questions regarding the implementation process go through general support channels?
- Do we share the same goals regarding timeline and budget? Setbacks can happen when implementing any new software, and making sure your HRIS software provider has a plan for getting things back on track can save your organization time and money.
- What Kind Of Initial Training Is Provided?
It is crucial that each member of your Human Resource department receives training from your HRIS software provider in order to be proficient in the new system prior to your ‘Go Live’ date.
You will need to know what methods of training are available to your employees, to determine what combination of in-person and online HRIS training will be right for your organization. The best training approach will keep trainees engaged in their own learning process.
- What Is The Most Effective Way To Receive Product Support When You Need It?
Whether you place a call to the help desk, submit a request electronically, or refer to an individual contact, make sure you have the tools you need to quickly get the answer you’re looking for when it comes to support help. Product documentation is another good way to receive information on your HRIS, especially if you don’t require immediate help from a support professional.
Find out up front from your human resource management software provider the most effective way of getting reliable, expedient support to minimize downtime.
- How Are Upgrades And System Updates Handled?
Software is continually evolving, as is the field of human resource management, and your new HRIS provider should develop new products to help you accomplish your goals and make your job easier over time. Periodic updates and new releases to correct issues reported in the current version of software and to improve functionality are expected with any software.
You will need to know the process for receiving these updates, whether or not the implementation of these updates will require you to be ‘down’ for a period of time, how frequently they occur, and whether any additional training or product documentation is necessary in order to effectively use these upgrades.
- What Is Our Shared Plan For Growth?
How does your new human resource management software provider handle feedback and incorporate it into new enhancements and solutions? Are there periodic surveys, or is there a comment line in your support tickets where you can make requests about what can be done in the software to make your organization more successful? To have a relationship where both your software provider and your company can look together towards a more successful future is vital to receiving the most, in the long-term, from your new HRIS.
Learning what questions to ask and how to best communicate your needs is imperative to receiving the most from your investment. Davanti HR Solutions is a management consulting firm that specializes in planning, implementing and supporting human resources processes that your business relies on. Contact Davanti today to learn more about our dedication to user-friendly HRIS implementations and support.